Website Maintenance + Security in Bend, Oregon

Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for.

My maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc. That said, if you choose to forego my care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing my LIABILITY CLAUSE that releases me from any involvement when the website is breached, hacked, or performs slowly because of the lack of proper optimization.

If I’m building your website, there is no set up fee if it’s within a 90-day period! If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because I need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks. If I’m onboarding a website I did not design, there is a $199 setup fee as I need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.

I’ll always try to get your updates done within your allotted time to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate. For very active sites, please consider the VIP plan.

In this case, you’re welcome to handle it in house by reaching out to my preferred malware and blacklist removal specialists Sucuri or if you’d like to join my plan and have me take care of getting the hack cleaned, I have a $500 site cleaning/set up fee – minimum. Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and, in some cases, will require more additional work to recover from. Rest assured, though, I will do everything I can to help you. It’s just a time-consuming process (and time = money, unfortunately).

First of all, this has never happened! But, in the extremely unlikely event that a website is breached or hacked in any way while on my plan, I take full responsibility and will rectify the situation immediately. You will not need to do a thing or pay a penny. This is the peace of mind the plan provides.

I will take on websites I didn’t build as long as they use the tools I’m familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets my requirements.

Unfortunately not. The retainer of monthly update time is covered for that month but does not rollover or add up for later use.

Your monthly time (for Premium or VIP plans) covers any updates, additions, or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc. While I do my best to get updates done within your allotted time, if more time is required, I can do so with my hourly retainer. VIP Plan members can make unlimited updates, but these may be spread out over time. Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step-by-step website revamp. This is often done through iterative updates through our Digital Marketing plans. Contact us if you have any questions!